Benefits of achieving SQM
Improved risk management
Effective risk management can reduce the likelihood of insurance claims being brought against the organisation. Some of the areas identified by insurers and underwriters as being the main causes of claims against organisations are addressed by the Quality Mark, which encourages:
- Increased management responsibility.
- Diary control.
- Conducting conflict of interest checks.
- Effective supervision of staff.
- Provision of comprehensive information about cost and other case matters including client care and complaints. For solicitors this is also covered Code of Conduct Rule 2.
Improved client care
Where effective client care and supervision procedures are in place, the risk of complaints from clients, including those reaching the Legal Complaints Service and umbrella bodies, is greatly reduced. A large number of complaints from clients are due to misunderstandings caused by insufficient or incorrect information provided by the solicitor or adviser.
Efficient management practices and reduced costs
Having effective management systems leads to a reduction in administrative failures, preventing wasted costs and poor service to clients.
Effective deployment of resources
Where effective staff supervision, training, assessment and support are provided, staff motivation and morale are improved, and each staff member is able to contribute to the running of the organisation to the best of their ability.
Increased client confidence
Holding a recognised quality assurance standard demonstrates a commitment to the provision of quality services.
Funders, including the LAA, currently require or may require in the future, certification to the Quality Mark to ensure that the services they fund meet minimum competence standards.